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Welcome to Elevens

Elevens and Elevens.com.hk are the trading names and registered trademarks of Elevens Group Limited.


This website is operated by Elevens Group Ltd and its subsidiaries and affiliates (collectively, "us", "we" or " Elevens Group Ltd").

By accessing or using Elevens Group Ltd websites or services, or the mobile versions of either, (collectively the "Website") you signify that you have read, understand and agree to be bound by these Terms of Use ("Terms of Use" or "Agreement") and any other applicable law, whether or not you are a registered member of Elevens.com.hk. Elevens Group Ltd may change these Terms of Use at any time without notice, effective upon its posting to the Website. You agree to review these Terms of Use regularly to make yourself aware of any changes. Your continued use of the Website shall be considered your acceptance to the revised Terms of Use. If you do not agree to these Terms of Use, please do not use this Website.

Pricing Policy for Online Merchandise
Elevens.com.hk and Elevens store operate separately. This means that the products and prices offered at each may be different.

Ownership and Operation
Elevens.com.hk is operated by Elevens Group Limited ("Elevens" or “us”). Elevens Group Limited is a company incorporated in Hong Kong. Our registered office is at Flat A, 19/F Redana Centre, 25 Yiu Wah Street, Causeway Bay, Hong Kong.

You will need to register with Elevens.com.hk to place an order for products through this website.

In return for permitting you to use any of the Elevens websites and benefiting from our services, you agree that any information you provide to us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Elevens has is immediately null and void. By providing your personal information and contact details to Elevens, you are giving consent for us to use this information for marketing and research purposes. For details please refer to our Privacy Policy.

Conditions of Registration
If you are under 18, you must ask your parents or guardians before you purchase anything on this website.

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.

Electronic Communications
When you visit Elevens.com.hk or send e-mails to us, you are communicating with us electronically and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You acknowledge and agree that all content included on this website including, but not limited to, website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in Elevens or its content suppliers and is protected by Hong Kong and international copyright laws. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of Elevens.

All software used on this website is the property of Elevens and is protected by Hong Kong and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Elevens and using this website as a shopping resource ONLY. Any other use of materials on this website, including but not limited to, reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Elevens is strictly prohibited.

You acknowledge and agree that trade marks included on this website shall remain at all times vested in, Elevens or any third party licensing use thereof to Elevens (as applicable). You further undertake not to use any such trade marks without the prior written consent of Elevens Limited, Elevens Trademarks or Third Party Trademarks without the prior written consent of Elevens or such third parties as own the applicable trade mark. The Elevens logo is an official trademark of Elevens and is the subject of extensive trade mark registration worldwide.

For further information on intellectual property matters contact us at: enquiry@elevens.com.hk

Content Supplied by Users
If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to interfere with the way in which Elevens uses such material.

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Elevens anywhere in the world, in any medium, in perpetuity.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of Elevens' 'Privacy Policy' which is part of these Terms and Conditions.

Amending the Terms And Conditions of Use
Elevens reserve the right to add to, amend, change or remove any part of these Terms and Conditions at any time without prior notice. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the Elevens website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your unconditional acceptance of those changes. Elevens may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.

Elevens treat customer privacy extremely seriously. Our Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled by Elevens.

Site Usage
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our written consent. 

Disclaimer: Whilst every effort is made to ensure product images and descriptions are correct when submitted on Elevens.com.hk we will not be held responsible for any changes made by the manufacturers. Discrepancies in product colours, sizes and perception of design of a reasonable degree arising due to the differences in viewing means and other technical issues will not be accepted as a reason for return or refund. Please though read our FAQ's on what to do if you are unhappy with a product you have received.

Purchasing Goods
As part of the initial order confirmation process we will request Pre-Authorisation of payment from your card issuer, Paypal and/or Alipay, this will show as a pending transaction for the full value of the order plus relevant postage charges for shipment for up to 5 days, if stock is not available within that time the pending transaction will be voided releasing funds back into your available balance.

Elevens reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

Product Orders
All orders placed through the Website are subject to Elevens’ acceptance. This means that Elevens may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card, Paypal or Alipay account has already been charged for an order that is later cancelled, Elevens will issue you a refund.

Resale Purpose is Not Permitted
All products sold are for customers' use only and shall not be commercially resold. Elevens may refuse any purchasing order which it suspects is for commercial resale.

International Orders
If goods are being delivered outside of Hong Kong we will be passing on all costs involved in the transaction including but not limited to shipping, additional packaging and taxes to the purchaser. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.

Elevens accept no liability for any additional charges levied by the government of the recipient country. By placing an order on our website the customer acknowledges the recipient accepts liability for any charges applied by their government and delivery agent(s).

Elevens has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. Elevens would advise each customer to contact their local customs office for further information prior to placing any order.

Furthermore, Elevens will also not be liable for any further costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by Elevens as a result of the recipient's refusal to pay the applicable charge levied by Customs.

Customers outside Hong Kong should be aware Elevens will take payment in Hong Kong Dollars; any charges incurred as a result of any currency conversions at the time of payment will be borne by the payer. Elevens will not be liable for any further charges your card issuer, Paypal or Alipay may levy.

Risk of Loss
All items purchased from Elevens are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
Elevens attempts to be as accurate as possible. However, Elevens does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free.

Promotions and Discounts
Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. The validity of any offer or discount is ultimately determined by Elevens at the time the transaction is processed.

Pre-Order items
Elevens will pre-authorise funds for your transaction at the point of ordering, however payment is captured for all pre-ordered items just before they are dispatched from our warehouse or, in the case of personalised items, before they are sent for personalisation. The reason is to ensure that stock is allocated against your order.

Funds are pre-authorised for a period of 5 days after which if payment is not captured the pre-authorisation is voided and those funds will be released back to your account. Elevens has no control over and does not accept responsibility for the length of time for funds to be released back to your account.

If you are placing a pre-order for an item that is not available for more than 5 days after the order is placed please remember to allow for sufficient funds to be available immediately prior to the date of availability.

By submitting your payment details to Elevens you accept that we will capture funds at the time stock is available for dispatch, Elevens will not accept liability for any charges applied by your card provider relating to the transaction.

Elevens may provide links to websites owned by Elevens and associated companies from time to time and/or websites that are owned by third parties that are not connected with Elevens including other websites owned by Elevens Group Limited. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of Elevens has any responsibility or liability for such third party websites.

Published Activity

Elevens allows you the option to publish about the actions you take on Elevens Website to Facebook, Twitter and other social platforms. Elevens does not control which information gets disseminated on participating social platforms. You agree to allow Elevens to check your Elevens cookies when you are visiting participating social platforms, and allow Elevens to receive information about your use of those social platforms. You can deactivate this publishing feature on your profile page.

You agree to indemnify, defend, and hold harmless Elevens Group Ltd, its officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys’ fees, arising from or relating in any way to your User Generated Content, your use of Content, your use of the Website, your conduct in connection with the Website or with other Website users, or any violation of these Terms of Use, any law or the rights of any third party.

Elevens will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.

Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Elevens and if Elevens is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and Elevens shall be excused the performance for so long as such a situation endures.

For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting the performance by Elevens of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Elevens and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.

Elevens reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold Elevens, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Elevens as the case may be, in defence of any claim. Elevens reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Elevens.

We may amend this website and our services in any way and at any time with or without notice to you.

Complaints and Comments
If you have any complaints or comments about our website or any of the products supplied to you, please contact Elevens by calling our Customer Service Team on the number advertised on the relevant Elevens website, by emailing enquiry@elevens.com.hk. Our Customer Service Team are available 5 days a week, from 10am until 6pm weekdays (Hong Kong time), weekends and public holidays are excluded.  Please allow 2-5 working days for us to respond to website comments and emails.

The Terms and Conditions together with o Privacy Policy contain the full and complete understanding between Elevens and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of Elevens.

Email Subscription
In situations where Elevens gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.

Website Use Restrictions
You may use the Content only for your own non-commercial use to participate in the Website or to place an order or purchase products from Elevens Ltd. Any other use is prohibited unless agreed to by Elevens Ltd in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Website. You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any Intellectual Property or Content appearing on the Website, including User Generated Content, without the prior written consent of Elevens Ltd, unless it is your own User Generated Content that you legally post on the Website. You agree not to use any data mining, robots, scraping or similar data gathering methods. Nothing in these Terms of Use shall be interpreted as granting any license of intellectual property rights to you.

Limitation of Liability
To the fullest extent permitted by applicable laws, none of Elevens nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Elevens have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Elevens' total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Warranty Disclaimer
Elevens is not responsible or liable for any User Generated Content or other Content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content, and the materials and products on this Website are provided “AS IS” and without warranties of any kind. To the fullest extent permitted by law, Elevens disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Elevens cannot guarantee and does not promise any specific results from use of the Website. Elevens does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, Elevens does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk, and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. Elevens reserves the right to change any and all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Governing Law
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of Hong Kong Special Administratie Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside Hong Kong do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under Hong Kong law.

Elevens reserves the right in its sole discretion to terminate your account, delete your profile and any of your User Generated Content, and restrict your use of all or any part of the Website for any or no reason, without notice, and without liability to you or anyone else. Elevens Group Ltd also reserves the right to block users from certain IP addresses and prevent access to the Website. You understand and agree that some of your User Generated Content, such as that which is displayed in activity feeds, in other parts of the Website, or on other social platforms (e.g., Facebook and Twitter), may continue to appear on the Website or on other social platforms even after your User Generated Content is removed or terminated. These Terms of Use remain in effect even after your account is terminated. The Terms of Use relating to Intellectual Property, Indemnification, User Interaction Disclaimer, Warranty Disclaimer, Limitation of Liability, Miscellaneous, Severability and terms that by their nature may survive termination shall survive any termination.

Force Majeure
Elevens shall not be liable for any failure to perform its obligations where such failure is a result of acts of Nature (including fire, flood, earthquake).

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