Welcome to Elevens
Elevens and Elevens.com.hk are the trading names and registered trademarks of Elevens Group Limited.
This website is operated by Elevens Group Ltd and its subsidiaries and affiliates (collectively, "us", "we" or " Elevens Group Ltd").
Pricing Policy for Online Merchandise
Elevens.com.hk and Elevens store operate separately. This means that the products and prices offered at each may be different.
Ownership and Operation
Elevens.com.hk is operated by Elevens Group Limited ("Elevens" or “us”). Elevens Group Limited is a company incorporated in Hong Kong. Our registered office is at Flat A, 19/F Redana Centre, 25 Yiu Wah Street, Causeway Bay, Hong Kong.
You will need to register with Elevens.com.hk to place an order for products through this website.
Conditions of Registration
If you are under 18, you must ask your parents or guardians before you purchase anything on this website.
By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.
When you visit Elevens.com.hk or send e-mails to us, you are communicating with us electronically and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You acknowledge and agree that all content included on this website including, but not limited to, website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in Elevens or its content suppliers and is protected by Hong Kong and international copyright laws. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of Elevens.
All software used on this website is the property of Elevens and is protected by Hong Kong and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Elevens and using this website as a shopping resource ONLY. Any other use of materials on this website, including but not limited to, reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Elevens is strictly prohibited.
You acknowledge and agree that trade marks included on this website shall remain at all times vested in, Elevens or any third party licensing use thereof to Elevens (as applicable). You further undertake not to use any such trade marks without the prior written consent of Elevens Limited, Elevens Trademarks or Third Party Trademarks without the prior written consent of Elevens or such third parties as own the applicable trade mark. The Elevens logo is an official trademark of Elevens and is the subject of extensive trade mark registration worldwide.
For further information on intellectual property matters contact us at: firstname.lastname@example.org
Content Supplied by Users
If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to interfere with the way in which Elevens uses such material.
Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Elevens anywhere in the world, in any medium, in perpetuity.
Amending the Terms And Conditions of Use
Elevens reserve the right to add to, amend, change or remove any part of these Terms and Conditions at any time without prior notice. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the Elevens website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your unconditional acceptance of those changes. Elevens may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our written consent.
Disclaimer: Whilst every effort is made to ensure product images and descriptions are correct when submitted on Elevens.com.hk we will not be held responsible for any changes made by the manufacturers. Discrepancies in product colours, sizes and perception of design of a reasonable degree arising due to the differences in viewing means and other technical issues will not be accepted as a reason for return or refund. Please though read our FAQ's on what to do if you are unhappy with a product you have received.
As part of the initial order confirmation process we will request Pre-Authorisation of payment from your card issuer, Paypal and/or Alipay, this will show as a pending transaction for the full value of the order plus relevant postage charges for shipment for up to 5 days, if stock is not available within that time the pending transaction will be voided releasing funds back into your available balance.
Elevens reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.
All orders placed through the Website are subject to Elevens’ acceptance. This means that Elevens may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card, Paypal or Alipay account has already been charged for an order that is later cancelled, Elevens will issue you a refund.
Resale Purpose is Not Permitted
All products sold are for customers' use only and shall not be commercially resold. Elevens may refuse any purchasing order which it suspects is for commercial resale.
If goods are being delivered outside of Hong Kong we will be passing on all costs involved in the transaction including but not limited to shipping, additional packaging and taxes to the purchaser. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.
Elevens accept no liability for any additional charges levied by the government of the recipient country. By placing an order on our website the customer acknowledges the recipient accepts liability for any charges applied by their government and delivery agent(s).
Elevens has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. Elevens would advise each customer to contact their local customs office for further information prior to placing any order.
Furthermore, Elevens will also not be liable for any further costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by Elevens as a result of the recipient's refusal to pay the applicable charge levied by Customs.
Customers outside Hong Kong should be aware Elevens will take payment in Hong Kong Dollars; any charges incurred as a result of any currency conversions at the time of payment will be borne by the payer. Elevens will not be liable for any further charges your card issuer, Paypal or Alipay may levy.
Risk of Loss
All items purchased from Elevens are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Elevens attempts to be as accurate as possible. However, Elevens does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free.
Promotions and Discounts
Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. The validity of any offer or discount is ultimately determined by Elevens at the time the transaction is processed.
Elevens will pre-authorise funds for your transaction at the point of ordering, however payment is captured for all pre-ordered items just before they are dispatched from our warehouse or, in the case of personalised items, before they are sent for personalisation. The reason is to ensure that stock is allocated against your order.
Funds are pre-authorised for a period of 5 days after which if payment is not captured the pre-authorisation is voided and those funds will be released back to your account. Elevens has no control over and does not accept responsibility for the length of time for funds to be released back to your account.
If you are placing a pre-order for an item that is not available for more than 5 days after the order is placed please remember to allow for sufficient funds to be available immediately prior to the date of availability.
By submitting your payment details to Elevens you accept that we will capture funds at the time stock is available for dispatch, Elevens will not accept liability for any charges applied by your card provider relating to the transaction.
Elevens may provide links to websites owned by Elevens and associated companies from time to time and/or websites that are owned by third parties that are not connected with Elevens including other websites owned by Elevens Group Limited. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of Elevens has any responsibility or liability for such third party websites.
Elevens allows you the option to publish about the actions you take on Elevens Website to Facebook, Twitter and other social platforms. Elevens does not control which information gets disseminated on participating social platforms. You agree to allow Elevens to check your Elevens cookies when you are visiting participating social platforms, and allow Elevens to receive information about your use of those social platforms. You can deactivate this publishing feature on your profile page.
Elevens will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Elevens and if Elevens is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and Elevens shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting the performance by Elevens of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Elevens and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.
Elevens reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.
You agree to indemnify, defend and hold Elevens, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Elevens as the case may be, in defence of any claim. Elevens reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Elevens.
We may amend this website and our services in any way and at any time with or without notice to you.
Complaints and Comments
If you have any complaints or comments about our website or any of the products supplied to you, please contact Elevens by calling our Customer Service Team on the number advertised on the relevant Elevens website, by emailing email@example.com. Our Customer Service Team are available 5 days a week, from 10am until 6pm weekdays (Hong Kong time), weekends and public holidays are excluded. Please allow 2-5 working days for us to respond to website comments and emails.
In situations where Elevens gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.
Website Use Restrictions
Limitation of Liability
To the fullest extent permitted by applicable laws, none of Elevens nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Elevens have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Elevens' total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.
Elevens is not responsible or liable for any User Generated Content or other Content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content, and the materials and products on this Website are provided “AS IS” and without warranties of any kind. To the fullest extent permitted by law, Elevens disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Elevens cannot guarantee and does not promise any specific results from use of the Website. Elevens does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, Elevens does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk, and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. Elevens reserves the right to change any and all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Elevens shall not be liable for any failure to perform its obligations where such failure is a result of acts of Nature (including fire, flood, earthquake).